ABSTRACT
This study is set out to investigate the response of the Nigerian Commercial Banks to the need for innovation (through the introduction of new products service) for the enhanced improvement in their profit position, giving the ever-changing financial and monetary policies, the creation and establishment of new financial institutions which makes competition inevitable and the deregulation of the banking environment.
These alternatives of polices and conditions are intended to introduce a measure of progress and sanity in the banking industry and the economy in general through banks active and prudent management of the funds mobilized from depositors to avoid distresses and eventual liquidation of banks as witnessed in the early 1950’s and most recently the liquidation of 26 commercial and merchant banks as announced in the last federal budget in 2001.
To carryout this research work, the researcher collected data on the type of product offered by the selected bank (i.e. First Bank Plc), their annual report for five years and oral interview was conducted through the management and staff directly concerned with the products implementation. The data collected was analyzed using some basic statistical instrument such as chi-square and appear man rank order correlation co-efficient.
The result of the analysis point to the fact that there is an existent of positive relationship between products introduced and profit performance of commercial banks in Nigeria.
This finding have the benefit of enhancement of commercial banks positive response to introduction of new products or remodeling of the existing ones, which will help to entrench healthy competition and good banking practices for effective growth and progress of the country.
Therefore, it is the view of the research that the journey towards a product (service) making an impact on the profit performance of commercial banks in Nigeria does not and at the introduction of the product but includes the effective and efficient management of the human and material resource available to the banks and maximum implementation of the various identified instruments of the product implementation.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE: INTRODUCTION
1.1 Background of study
1.2 Statement of problem
1.3 Objective of the study
1.4 Research question
1.5 Statement of hypothesis
1.6 Significance of study
1.7 Scope and limitations
1.8 Definition of terms
References
CHAPTER TWO: LITERATURE REVIEW
2.1 The concepts of quality products
2.2 Products planning and development
2.3 The demand for products
2.4 The price and quality of new products
2.5 Gaps in product quality
2.5a Meeting customer’s expectation
2.5b Setting wrong standard of new products
2.5c Services performance
2.5d The effect on new products (service)
2.6 Quality as a vita factor in profit performance
2.7 The impact of new products to bank
References
CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Area of study
3.3 Population
3.4 Sample and sampling techniques
3.5 Instruments of data collection
3.6 Methods of data presentation
3.7 Methods of data analysis
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Discussion of result
CHAPTER FIVE
5.1 Findings
5.2 Recommendations
5.3 Conclusion
5.4 Bibliography
